Principal, IT Software Engineer 2

Job Description

The role involves leading the technical design and implementation of next-generation customer experience orchestration platforms using AWS, Salesforce, and Genesys Cloud. You will guide cross-functional teams, govern application architecture, and ensure the reliability and security of mission-critical systems.

Requirements: Candidates must have a bachelor's degree and 5-8+ years of experience in software development, specifically within high-scale contact center or enterprise CX software. Expert-level proficiency in AWS, Salesforce, and infrastructure-as-code tools like Terraform is required.

Key Skills: Software engineering, Cloud-native development, AWS, Terraform, CI/CD, Salesforce Service Cloud, Genesys Cloud, Conversational AI, API integration, System architecture, Agile, DevOps, Technical leadership, CRM, Automation, Security compliance

Benefits: Market-competitive compensation, Bonus, Benefits package