Product Support Engineer

Job Description

Lead investigations and resolve complex field and customer issues by coordinating engineering and field service teams, providing advanced equipment support, and driving reliability and serviceability improvements. Develop technical documentation and training, represent customer and field feedback in product reviews, analyze service data, and ensure compliance with applicable standards.

Requirements: A bachelor's degree in engineering, preferably mechanical or electrical, and hands-on experience troubleshooting complex electromechanical equipment are preferred. The role also calls for strong technical and customer support, root cause and data analysis, cross-functional leadership, clear communication, and willingness to travel up to 30%.

Key Skills: Electromechanical Troubleshooting, Technical Support, Root Cause Analysis, Failure Analysis, Data Analysis, Cross-Functional Team Coordination, Customer Service, Field Service Support, Reliability Improvement, Corrective and Preventive Actions, Technical Documentation, Training Development and Delivery, Product Support, Serviceability Improvement, Safety and Environmental Compliance, Customer Communication

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, 401(k) With Company Match, Holiday, Vacation, and Sick Time, Flexible Spending Accounts, Commuter Benefits, Life and Accident Insurance, Disability Insurance, Tuition Reimbursement, Employee Assistance Program, Identity Theft Remediation, Emergency Travel Assistance