Onboarding Engineer

Job Description

Onboarding Engineer
===================

**Department:**Support

**Employment Type:**Full Time

**Location:**Texas - Remote

### Description

You were going to look at it for five minutes. Now you have a test environment, a packet capture, and an unreasonable amount of interest in why it works on one laptop but not the other.  

Portnox is hiring an **Onboarding Engineer** to lead customer deployments of our cloud-native network access control solutions. You'll learn the product deeply, understand each customer's environment, and take implementations from the post-sales handoff through production, administrator training, and transition to ongoing support.  

You'll work across networking, identity, and endpoint management, and help turn what you learn into better deployment practices.

### Key Responsibilities

* **Discovery and planning:**Understand the customer's environment, confirm scope and prerequisites, and build a plan with owners, milestones, and acceptance criteria. Some customers arrive without a completed POC; establish what still needs validation.
* **Customer leadership:**Lead technical working sessions, explain recommendations, and address blockers, scope changes, and unrealistic expectations early.
* **Implementation:**Guide wired and wireless deployments involving 802.1X, RADIUS, certificates, identity integrations, device compliance, and access policies.
* **Troubleshooting:**Use logs, packet captures, and controlled testing to isolate problems. "Nothing changed" is useful context. You'll still check.
* **Production rollout:**Plan pilots, phased deployment, validation, and rollback procedures with customer teams.
* **Escalation and follow-through:**Bring Support, Engineering, and Product into issues with clear evidence. Keep customer communication and next steps owned.
* **Training and transition:**Train administrators, document the deployed configuration, confirm agreed outcomes, and complete the handoff with outstanding work and receiving owners clearly recorded.

### Skills, Knowledge, and Expertise

* **Technical foundation:**Strong understanding of TCP/IP, DNS, DHCP, VLANs, routing, switching, and wireless connectivity.
* **Relevant experience:**Experience owning technical implementations or resolving difficult infrastructure problems. Be able to explain your decisions and results.
* **Independent product learning:**Prior 802.1X experience isn't required. Taking responsibility for learning it is. Drive your own ramp-up through documentation, hands-on testing, and focused questions. Identify knowledge gaps and close them without daily assignments.
* **Troubleshooting judgment:**Test assumptions, follow evidence, and know when to involve others. Bring your observations and what you've already tried.
* **Customer communication:**Lead technical conversations, explain tradeoffs, and stay patient under pressure. Certificates rarely respond to motivational speeches.
* **Organization and ownership:**Manage several implementations, follow up without reminders, and surface risks while there's time to act.
* **Helpful experience:**Identity platforms, endpoint management, and certificates; tools such as Entra ID, Active Directory, Intune, Jamf, or Okta. Experience with Portnox, Cisco ISE, Aruba ClearPass, Forescout, or Microsoft NPS is a bonus.

### Why Join Us

* Opportunity to make a significant impact on the operations of the company.
* Collaborative and dynamic work environment with opportunities for professional growth and development.
* Competitive compensation and benefits package.