Onsite Deskside Engineer - South San Francisco, California

Job Description

At Slipstream Life Sciences we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach Our solutions are designed exclusively for emerging pharma and biotech organizations Slipstreams industry leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission Led by a leadership team that has been together for over 10 years you will join a proven team culture and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth South San Francisco CA Onsite About the Opportunity Were looking for an experienced Deskside Engineer to provide high quality hands on IT support within a collaborative fast paced environment in South San Francisco This is an ideal opportunity for an IT professional with 3 years of desktop or technical support experience who enjoys solving problems working directly with users and taking ownership of technical issues from initial troubleshooting through resolution Youll serve as a trusted onsite technology resource supporting Windows and iOS environments troubleshooting hardware and connectivity issues managing user access and ensuring employees have the technology and support they need to work effectively What Youll Do As a Deskside Engineer youll provide responsive customer focused technical support while diagnosing and resolving a variety of hardware software access and connectivity issues Key Responsibilities Provide hands on deskside support for desktops laptops printers mobile devices and other peripheralsTroubleshoot Windows operating systems and iOS devicesDiagnose and resolve hardware software connectivity and user access issuesSupport user accounts and access through Active DirectoryTroubleshoot basic networking issues involving TCPIP DNS DHCP VPN and network connectivityUse remote support tools to diagnose and resolve technical issues when appropriateCreate manage document and resolve support requests through FreshserviceResearch unfamiliar or complex technical issues and identify effective solutionsClearly communicate technical information to users with varying levels of technical knowledgeDocument troubleshooting steps resolutions and recurring issuesCollaborate with other IT team members while independently managing assigned issuesIdentify opportunities to improve the overall end user technology experienceWhat Were Looking For 3 years of experience in deskside support desktop support IT support or a similar technical support roleStrong working knowledge of Windows operating systemsExperience supporting iOS devicesHands on experience troubleshooting desktops laptops printers and peripheralsExperience with Active Directory and user account managementWorking knowledge of TCPIP DNS DHCP VPNs and basic networking conceptsExperience using remote desktopsupport toolsExperience working within an IT ticketing environment; Freshservice experience is a plusStrong troubleshooting research and problem solving abilitiesExcellent written and verbal communication skillsStrong documentation skills and attention to detailAbility to prioritize issues and work independently while contributing to a collaborative teamEducation Bachelors degree in Information Technology Computer Science or a related field preferred or equivalent relevant experience The Person Who Will Thrive Here Youre someone who genuinely enjoys figuring out why something isnt working and making sure it works before you walk away You learn new technologies quickly communicate clearly and understand that excellent IT support is as much about the user experience as it is about the technology Youre patient when explaining technical issues comfortable taking ownership of a problem and equally comfortable collaborating with teammates when a solution requires additional expertise Youre self motivated organized detail oriented and willing to step up and lead when needed while remaining a strong team player Why This Role This is an opportunity to move beyond transactional help desk support and become a highly visible trusted technology partner to onsite users Youll work across a broad range of technologies and issues build relationships with the people you support and have the autonomy to research problems and drive them through resolution Location South San Francisco California Work Arrangement Onsite Experience Level 3 years of relevant IT support experience Benefits 401k matchComprehensive group health dental vision benefitsLife insuranceLTDDiscretionary PTOSalary 70000 75000Slipstream is an equal opportunity employer that is committed to diversity and inclusion in the workplace We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation or identity national origin genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws Slipstream makes hiring decisions based solely on qualifications merit and business needs at the time This job description may not be inclusive of all assigned duties responsibilities or aspects of the job described and may be amended at any time at the sole discretion of the Employer