Director, Software Engineer, Customer Success

Job Description

Lead and develop engineering teams responsible for validating, supporting, and optimizing customer data processing applications, while improving product quality, performance, reliability, and customer success. Partner with engineering, product, sales, and customer success teams to advance automated and AI-assisted capabilities and continuously improve development and support practices.

Requirements: Requires a bachelor’s degree in computer science or a related field and 12+ years of production software development and support experience, including 5+ years managing enterprise software support. Candidates should bring extensive experience with data processing pipelines and platforms, customer support leadership, cloud deployments, product validation, and people management; a master’s degree and Apache Spark, GCP, and AWS experience are preferred.

Key Skills: Data Processing, Apache Spark, Apache Flink, Apache Gluten, Velox, Distributed Systems, Parallel Processing, Query Optimization, Data Engineering, Data Pipeline Validation, Enterprise Software Support, Cloud Computing, AI-Assisted Validation, Performance Tuning, People Management, Customer Success