Software Engineer, Customer Success

Job Description

Develop representative workloads, datasets, and diagnostic automation to validate DataPelago products and investigate functional or performance issues. Support customers, conduct end-to-end testing, analyze issues and artifacts, and produce bug reports, root-cause analyses, configuration guidance, and best-practice documentation.

Requirements: Requires a bachelor's degree in computer science or a related field and at least five years of experience developing, validating, or supporting enterprise data-processing software. Candidates should have direct customer-support and Apache Spark pipeline experience, strong SQL and Python skills, test automation expertise, cloud deployment knowledge, and effective customer communication skills.

Key Skills: Apache Spark, SQL, Python, Data Processing, Customer Support, Product Validation, Test Automation, Workload Development, Log Analysis, Root Cause Analysis, Performance Tuning, Cloud Computing, Data Engineering, Artificial Intelligence, Customer Communication

Benefits: Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, Leave Options, Performance-Based Incentives, Employee Stock Purchase Plan, Restricted Stock Units