Software Engineer, Customer Success

Job Description

Develop synthetic workloads, datasets, and diagnostic automation to validate DataPelago products and help identify the causes of functional and performance issues. Support customers, conduct end-to-end product validation, analyze test and customer artifacts, and create bug reports, root-cause analyses, configuration guides, and best-practice documentation.

Requirements: Requires a bachelor's degree in computer science or a related field and 12 or more years of experience developing, validating, and supporting enterprise data-processing software, including at least two years of direct external customer support. Candidates should have at least two years supporting Apache Spark pipelines, strong Spark operations and troubleshooting skills, SQL and Python proficiency, test automation experience, and knowledge of cloud deployments; GCP and AWS experience is preferred.

Key Skills: Apache Spark, SQL, Python, Data Processing, Product Validation, Test Automation, Customer Support, Log Analysis, Root Cause Analysis, Performance Tuning, Workload Development, AI Techniques, Cloud Computing, Distributed Systems, Data Engineering, Customer Communication

Benefits: Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, Leave Options, Performance-Based Incentives, Employee Stock Purchase Plan, Restricted Stock Units