Software Engineer, Customer Success

Job Description

Develop representative workloads, datasets, and diagnostic automation to validate DataPelago products and help identify the causes of functional and performance issues. Support customers, conduct end-to-end validation, analyze test and customer artifacts, recommend mitigations, and create bug reports, root-cause analyses, configuration guides, and best-practice documentation.

Requirements: Requires a bachelor's degree in computer science or a related field and 8+ years of experience developing, validating, or supporting enterprise data-processing products, including 2+ years of direct customer support and Apache Spark pipeline support. Candidates should be proficient with Spark jobs, configuration and tuning, Spark logs and interfaces, SQL, Python, test automation, and cloud deployments; experience with GCP and AWS is preferred.

Key Skills: Apache Spark, SQL, Python, Data Processing, Customer Support, Product Validation, Test Automation, Workload Testing, Log Analysis, Root Cause Analysis, Performance Tuning, Cloud Computing, Distributed Systems, Artificial Intelligence, Customer Communication

Benefits: Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, Leave Options, Performance-Based Incentives, Employee Stock Purchase Plan, Restricted Stock Units