Telephony Engineer

Job Description

Design, configure, test, deploy, and maintain telephony infrastructure, including Avaya, SIP, and contact center systems; analyze traffic and resource needs and coordinate technical specifications with internal teams and vendors. Troubleshoot complex voice and network issues, manage incidents, changes, patches, upgrades, and projects, and provide escalation support for a large call center environment.

Requirements: The role requires at least five years of experience managing and troubleshooting Avaya systems, with experience in contact center technologies such as NiCE CXone. Relevant work includes ACD, vectors, call flow design, Avaya Aura, SIP environments, and diagnosing telephony infrastructure issues; no education requirement is stated.

Key Skills: Avaya Management, Avaya Troubleshooting, Avaya Aura, NiCE CXone, Contact Center, Telephony, Telecommunications, ACD, Call Flow Design, Vectors, SIP Gateways, AudioCodes, Avaya CMS, Call Recording, Workforce Management, IP Architecture

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Critical Illness Insurance, Accident Insurance, Hospital Insurance, 401(k) Retirement Plan, Life Insurance, Short-Term Disability, Long-Term Disability, Health Savings Account, Transportation Benefits, Employee Assistance Program, Paid Time Off, Vacation Leave, Sick Leave