Principal Software Engineer – SRE, Incident Response & Operational Excellence

Job Description

Lead Intuit’s most critical incidents, directing recovery decisions, customer-impact assessment, escalation, and communications while coordinating with business and incident operations leaders. Improve company-wide operational readiness through observability, runbooks, incident learning, automation and AI-agent tooling, and coaching incident leaders.

Requirements: Requires a bachelor’s degree or equivalent experience and 12+ years of engineering experience, including operating large-scale production systems and commanding enterprise-level incidents. Candidates need principal-level SRE and distributed-systems expertise, strong software and automation skills, AI-agent development experience, executive communication and cross-organizational leadership abilities, and willingness to join a 24x7 follow-the-sun rotation.

Key Skills: Incident Command, Site Reliability Engineering, Incident Response, Distributed Systems, Observability, SLOs And Error Budgets, AWS, Kubernetes, Service Meshes, Networking, Python, Golang, Java, Infrastructure As Code, AI Agent Development, Post-Incident Reviews

Benefits: Cash Bonus, Equity Rewards, Benefits