Principal Software Engineer – SRE, Incident Response & Operational Excellence

Job Description

Lead Intuit’s most critical incidents as Technical Duty Officer, directing recovery decisions, customer-impact assessment, escalations, and communications with business and operations leaders. Improve incident readiness and recovery across business units through observability, runbooks, post-incident learning, automation and AI-agent tooling, and incident-leadership coaching.

Requirements: Requires a bachelor’s degree in computer science or equivalent experience and 12+ years of engineering experience, including operating large-scale production systems and commanding major incidents. Candidates need principal-level SRE and distributed-systems expertise, strong software development and AI-agent orchestration skills, executive communication and cross-organizational leadership abilities, and willingness to join a 24x7 follow-the-sun rotation.

Key Skills: Incident Command, Site Reliability Engineering, Incident Response, Operational Excellence, Distributed Systems, Observability, SLOs And Error Budgets, Cloud Infrastructure, AWS, Kubernetes, Networking, Python, Golang, Java, Infrastructure As Code, AI Agent Development

Benefits: Cash Bonus, Equity Rewards, Benefits