Virtusa
US - Illinois - Chicago
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Resolve complex production incidents by analyzing application code, logs, thread dumps, network traffic, and database states, and lead critical incident response. Develop and deploy code hotfixes, SQL corrections, monitoring and alerting improvements, and automation while coordinating permanent fixes with product engineering.
Requirements: The role calls for strong technical expertise in production support, code-level debugging, architectural analysis, and complex root cause resolution. It also requires the ability to develop safe production fixes and automation, improve observability, and collaborate with engineering teams; no specific education or years of experience are stated.
Key Skills: Production Support, Incident Resolution, Code-Level Debugging, Root Cause Analysis, Application Log Analysis, Thread Dump Analysis, Network Packet Analysis, Database Troubleshooting, Software Bug Fixes, SQL, Python, Bash, Application Monitoring, Alerting, Automation, Production Deployment Readiness
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