Telephony Engineer

Job Description

Design, configure, test, deploy, and maintain telephony infrastructure, including Avaya and NiCE contact center systems, while analyzing call flows, traffic, and IP architecture. Resolve complex voice incidents and outages, manage patches and upgrades, coordinate projects and vendors, and provide support for a large call center, including participation in a 24/7 on-call rotation.

Requirements: The role calls for at least five years of experience managing and troubleshooting Avaya systems, along with experience using NiCE CXone. Candidates should be able to work with ACD, vectors, and call flow design and support complex telephony environments; no education requirement is specified.

Key Skills: Avaya Management, Avaya Troubleshooting, NiCE CXone, Avaya Aura, Telephony Infrastructure, Contact Center Systems, Automatic Call Distribution, Call Flow Design, Call Vectors, SIP Gateways, AudioCodes, Avaya SIP, Avaya CMS, NiCE Recording, Workforce Management, IP Architecture

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Critical Illness Insurance, Accident Insurance, Hospital Insurance, 401(k) Retirement Plan, Life Insurance, Short-Term Disability, Long-Term Disability, Health Savings Account, Transportation Benefits, Employee Assistance Program, Paid Time Off