Support Engineer- APAC

Job Description

Support Engineer APAC Location Asia Pacific APAC About the OpportunityREDLattice is supporting recruitment for a hiring partner seeking a Support Engineer based in the Asia Pacific region By applying you understand that your rsum and application responses will be shared with that partner for recruitment purposes About the RoleAs a Support Engineer you will provide hands on technical support and guidance to customers throughout their journey from initial onboarding through deployment and ongoing operations This role requires strong technical expertise problem solving abilities and excellent customer facing skills You will serve as a key technical point of contact for customers working closely with the hiring partners Product Engineering Sales and Support teams to resolve technical challenges and ensure a seamless customer experience ResponsibilitiesOwn customer technical issues end to end including diagnosis troubleshooting resolution and follow upServe as a primary technical point of contact for customers ensuring timely issue resolution and a high level of customer satisfactionDevelop a thorough understanding of customer environments and systems proactively identifying technical risks and opportunities to improve performance and reliabilitySupport customers throughout onboarding deployment and ongoing operationsManage and coordinate customer related technical activities and projects working with relevant internal teams to ensure timely deliveryCollaborate with Product Engineering Sales and Support teams to address customer needs and drive issues to resolutionBuild strong customer relationships understand their technical requirements and provide solutions tailored to their needsCommunicate complex technical concepts clearly to technical and non technical stakeholdersAdapt quickly to changing priorities and customer needs in a fast paced environmentQualificationsCurrently based in the Asia Pacific APAC regionAt least three years of relevant experience as a Support Engineer Technical Account Manager or in a similar customer facing technical roleStrong proficiency in Linux and KubernetesrequiredSolid understanding of networking concepts and troubleshootingHands on experience with Docker and a solid understanding of containerization technologiesFamiliarity with MongoDBFamiliarity with GitHubExcellent verbal and written English communication skillsStrong troubleshooting problem solving and organizational skillsAbility to work independently while collaborating effectively with customers and cross functional teamsFlexibility to work outside standard business hours when required to support customers across different time zonesHow to ApplyTo apply directly to the hiring partner email your rsum or CV to apply40668applynowio Equal OpportunityREDLattice is committed to fair and inclusive recruitment practices Applicants will be considered based on relevant qualifications skills experience and ability to perform the role consistent with applicable law