Senior Platform Software Engineer

Job Description

Design, develop, and maintain backend platform services and customer-facing features for AI-assisted support chat, ticketing, and live-agent workflows. Own platform components and API contracts, improve reliability and performance, troubleshoot customer issues, and collaborate across teams to deliver secure, scalable services.

Requirements: The role calls for independent software design and development, API and service integration, testing, debugging, and performance optimization within an established architecture. It also requires secure coding, production maintenance, customer-focused issue resolution, and effective collaboration; no specific education or years-of-experience requirement is stated.

Key Skills: Backend Software Development, Platform Engineering, Generative AI, API Design, Data Modeling, Service Integration, Multi-Tenant Systems, Scalable System Design, Reliability Engineering, Secure Coding, Debugging And Troubleshooting, Performance Optimization, Software Testing, Code Review, Observability, CI/CD

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Short-Term Disability Insurance, Long-Term Disability Insurance, Life Insurance, Accidental Death And Dismemberment Insurance, Flexible Spending Accounts, Commuter And Parking Benefits, 401(k) With Company Match, Paid Vacation, Paid Holidays, Paid Sick Leave, Paid Parental Leave, Adoption Assistance, Employee Stock Purchase Plan, Financial Planning, Group Legal Benefits, Voluntary Auto, Homeowner, And Pet Insurance, Bonus Eligibility, Equity Eligibility