Business Support Engineer - AdTech

Job Description

Lead the technical strategy and global support engineering practices for Meta advertising and business messaging partner integrations, including troubleshooting, incident response, monitoring, and AI-powered support automation. Partner with Product, Infrastructure, and Partnership teams to resolve systemic issues, influence roadmaps, launch scalable support capabilities, and mentor engineers.

Requirements: Requires a bachelor's degree in computer science, computer engineering, a related technical field, or equivalent practical experience, plus at least eight years as a software or site reliability engineer. Candidates need experience with cloud-based APIs, full-stack development, production AI or LLM tooling, SQL-based operational analysis, and technical communication; AdTech, production-scale AI, and cloud infrastructure tooling experience are preferred.

Key Skills: API Integration, Cloud Infrastructure, Artificial Intelligence, Large Language Models, Python, PHP, JavaScript, React, REST APIs, SQL, Kubernetes, Docker, PyTorch, Site Reliability Engineering, Incident Response, Technical Documentation

Benefits: Bonus, Equity, Benefits