Azure Hybrid Desktop Support Engineer

Job Description

Seeking a highly skilled **Azure Hybrid Desktop Support Engineer** to join our IT team. This role sits at the intersection of **end-user support, modern endpoint management, and cloud infrastructure** , supporting a hybrid environment spanning **on-prem Active Directory and Microsoft Azure (Entra ID)**.

The ideal candidate combines **hands-on desktop support experience** with **modern management tools (Intune, Autopilot)** and thrives in a fast-paced, high-performance environment supporting demanding users.

**Key Responsibilities**

**End-User Support \& Operations**

* Provide **white-glove desktop support** for executives, traders, and business users
* Troubleshoot **Windows 10/11**, Microsoft 365, and line-of-business applications
* Support **conference rooms, AV systems, and collaboration tools** (Teams, Zoom)
* Manage **hardware lifecycle** (laptops, peripherals, mobile devices)

**Azure Hybrid Identity \& Endpoint Management**

* Support and maintain **hybrid identity environments** (on-prem AD Microsoft Entra ID)
* Administer **Azure AD Connect**, synchronization, and identity troubleshooting
* Manage devices via **Microsoft Intune / Endpoint Manager**
* Deploy and maintain **Windows Autopilot** for zero-touch provisioning
* Enforce **device compliance, conditional access, and security baselines**

**Automation \& Engineering**

* Automate repetitive tasks using **PowerShell**
* Assist with **desktop engineering initiatives** (image management, patching, policy deployment)
* Support **group policy (GPO)** and transition workloads to modern management (Intune)

**Security \& Compliance**

* Support **endpoint security tools** (Defender for Endpoint, AV/EDR platforms)
* Assist with **access control, MFA, and device compliance policies**
* Participate in **audits, remediation, and security hardening initiatives**

**Required Qualifications**

* 3--5 years of experience in **desktop support / end-user computing**
* Strong experience with:
* **Windows 10/11 administration**
* **Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)**
* **Active Directory (users, groups, GPOs)**
* Hands-on experience with:
* **Microsoft Intune / Endpoint Manager**
* **Azure AD (Entra ID)** in a hybrid environment
* Solid troubleshooting skills across:
* OS, applications, networking basics, and hardware
* Experience with **PowerShell scripting** (basic to intermediate)

**Preferred Qualifications**

* Experience with:
* **Azure AD Connect / hybrid identity sync**
* **Windows Autopilot deployments**
* **Defender for Endpoint or similar EDR tools**
* Exposure to:
* **VDI environments (Citrix, VMware Horizon, Azure Virtual Desktop)**
* **Patch management tools (WSUS, Intune Update Rings)**
* Background in **financial services, hedge funds, or high-performance environments**