Actalent
US - California - Richmond
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Investigate customer complaints involving returned blood glucose meters, strips, and sensors by sorting returns, troubleshooting products, and performing routine physical, chemical, and functional tests. Record findings and test data in the complaint handling system, maintain accurate quality and equipment records, and support timely complaint resolution while following applicable procedures and quality requirements.
Requirements: The role is entry-level and is suited to recent graduates with a bachelor's degree in Biomedical Engineering or a technical field; an associate degree in Biomedical Science or another scientific discipline may also be considered. Preferred qualifications include medical device or biotechnology experience, familiarity with ISO and FDA quality requirements, GMP and quality control knowledge, careful documentation, and comfort using laboratory and troubleshooting equipment.
Key Skills: Complaint Investigation, Quality Control, Documentation, Data Entry, Standard Operating Procedures, GMP Practices, ISO Quality System Requirements, FDA Quality System Requirements, Laboratory Testing, Product Inspection, Multimeters, Oscilloscopes, Test Fixtures, Microscopes, Equipment Calibration, Written and Verbal Communication
Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Critical Illness Insurance, Accident Insurance, Hospital Insurance, 401(k) Retirement Plan, Life Insurance, Short-Term Disability, Long-Term Disability, Health Savings Account, Transportation Benefits, Employee Assistance Program, Paid Time Off, Vacation Leave, Sick Leave
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