Lead Software Engineer- Technical Support Engineer- Authentication & Authorization Platforms

Job Description

Provide senior, hands-on technical support for identity and authentication platforms, owning complex customer integration incidents through diagnosis, resolution, and durable fixes. Guide engineering customers on secure integrations, improve diagnostic practices and documentation, support regional escalations, and promote responsible AI-assisted engineering practices.

Requirements: Requires formal training or certification in software engineering concepts and at least five years of applied experience, including customer-facing solution design, coding or scripting, systems integration, and rigorous root-cause diagnosis. Candidates should communicate effectively, support incidents and releases, demonstrate advanced programming ability, and lead safe, validated use of approved AI-assisted development tools.

Key Skills: Software Engineering, Technical Support, Authentication And Authorization, Identity And Access Management, Customer-Facing Solution Design, Programming And Scripting, Systems Integration, Root-Cause Analysis, Incident Management, Technical Writing, Federation Protocols, Cloud Identity, AI-Assisted Software Development, Secure Coding, Observability, Public Key Infrastructure

Benefits: Health Care Coverage, On-Site Health And Wellness Centers, Retirement Savings Plan, Backup Childcare, Tuition Reimbursement, Mental Health Support, Financial Coaching, Cash Incentive Compensation, Equity Incentive Compensation