Technical Support Engineer- Commercial Chillers

Job Description

¡Sé parte de nuestra misión! Como líderes mundiales en la creación de soluciones climáticas cómodas, sostenibles y eficientes para edificios, hogares y transporte, tenemos la responsabilidad de poner al planeta en primer lugar. Para nosotros enTrane Technologiesy a través de nuestras empresas, incluyendoTrane®yThermo KingLa sostenibilidad no es solo la forma en que hacemos negocios; es nuestro negocio. ¿Te atreves a mirar los desafíos del mundo y ver posibilidades con impacto? ¿Quieres contribuir a construir un futuro mejor? Si la respuesta es sí, te invitamos a considerar unirte a nosotros para desafiar con valentía lo que es posible por un mundo sostenible.

Conozca nuestrosbeneficiosdiseñado para que prosperes tanto en el trabajo como en el hogar.

Avanzamos con determinación.

**¿Dónde se encuentra el trabajo?**
De lunes a jueves, trabaja presencialmente junto a tus colegas. Los viernes, elige tu lugar de trabajo, equilibrando las necesidades de tus tareas.

*Other hub locations may be available and will be discussed during the recruiting process.*

As a **Technical Support Engineer**, you will provide technical support for the startup, operation and service of Trane Commercial Chiller equipment. Excellent customer service skills and documentation of work performed are required when communicating with our customers, technicians, and administrators.

As a Chiller Technical Support Engineer, you will be able to assist technicians in the troubleshooting process utilizing knowledge of air and water-cooled commercial chillers. Specialists in this role must have vast field experience, giving them the knowledge required to: remotely guide technicians through equipment and describe to them what they are seeing, keep that technician safe by evaluating their skill level, and can confidently determine the best course of action. Will need to demonstrate ability to apply basic electrical theory, knowledge of unit level controls, thermodynamics, and basic refrigeration theory as well as their field experience.

**What you will do:**

* Provide Technical Service Support for Trane Field Service Agencies including some travel to work sites when necessary.
* Troubleshoot Chillers remotely.
* Perform chiller service report and chiller data analysis. Organize data collected including reports and other records as required to support data driven decision making.
* Interact with other Trane functional areas to provide customer support and achieve overall business unit objectives.
* Originate solution in the Help Center and/or technically review solutions for problems.
* Travel (up to 15%) to jobs to troubleshoot, train, provide field support and support new product development.
* Review and direct customer interaction for Trane Chillers.
* Assist with root cause analysis and defect resolution.
* Author and/or review product literature and assist with training classes.
* Be the subject matter expert for one or more chiller component(s)/application(s) and be a resource to internal team members in those areas.
* Lead and /or participate as a team member on supporting teams such as field quality problem solving and field service communications.
* Ensures quality standards of all technical service operation processes and functions required for execution of work and customer satisfaction.
* Participate in Quality Audits, Design review teams, and technology transfers.
* Identify field problem trends and provide detailed information to the Quality department relating to field or factory failures for product improvement processes.
* Drive quality improvement projects and participate in NPD projects as a voice of the field to ensure adequate serviceability is accounted for in the design process
* Provide support to our Mission Critical customers on startups, commissioning and servicing of chillers. Your scheduled hours may flex to provide support outside normal business hours.
* Consider the future goals and current needs of the department and make data informed decisions.

**What you will bring:**

* 10+ years of experience preferred but not required in servicing HVAC equipment and systems.
* Associates or Bachelors degree is preferred but not required.
* Professionally trained on various Trane equipment.
* Ability to travel up to 10%.
* Ability to define problems, collect data, establish facts, and draw valid conclusions.
* Ability to understand and apply temperature and pressure theories as well as basic electrical theories and application.
* Operating knowledge of Microsoft office software and working proficiency with handheld computer (i.e. Smartphone, iPad).
* Ability to manage support cases within Remedy software.
* While performing the duties of this job, the employee is regularly required to sit, type, read, talk, and listen. The employee must be able to meet the physical demands of typical HVAC equipment service routines.

**Key Competencies:**

* Excellent written and verbal communication.
* Ability to troubleshoot complex refrigeration and electrical systems.
* Keeps current on Trane Unitary Commercial products concerning installation, operation, maintenance, service, and repair.
* Additional knowledge of Large Unitary Products and BAS systems would be beneficial but not required.
* Adaptable and possesses the ability to prioritize multiple high-priority customer cases.
* Flexibility to work extended hours on occasion.
* Ability to meet short- and long-term deadlines.
* Effectively meet the needs of internal and external customers.
* Ability to work regularly and dependably.
* Ability to function in a team environment.
* Demonstrate ability to cope with stress and maintain a pleasant and cooperative temperament with internal and external customers.
* Demonstrate ability to perform mental tasks such as making decisions, learning, thinking rationally and exercising good judgment

**Rango de salario base anual o rango de pago base por hora:**
$97,406.66 - $135,834.99

**Tipo de compensación:**
Salario

**Elegible para incentivos**
No

**Elegible para comisión de ventas:**
No

**Aviso legal**Nos esforzamos por ofrecer una compensación competitiva para este puesto, adaptada a una variedad de factores. La compensación real dependerá de elementos como la antigüedad, el mérito, la ubicación geográfica, la formación académica, la experiencia, los requisitos de viaje y la designación sindical. Nuestro rango de compensación generalmente se basa en el promedio nacional del país. Además, los beneficios pueden variar según la región, la alineación empresarial, la participación sindical y la condición del empleado.

**Prospera en el trabajo y en casa:**

* Los beneficios comienzan DESDE EL PRIMER DÍA para ti y tu familia, incluidos el seguro médico y los programas integrales de bienestar que ofrecen incentivos generosos -- ¡NOS ATREVEMOS A CUIDAR!
* Los beneficios para formar una familia incluyen cobertura de fertilidad y asistencia para adopción/gestación subrogada.
* El tiempo libre remunerado incluye hasta 15 días de vacaciones, días festivos pagados, licencia por enfermedad y opciones adicionales para apoyar el voluntariado y la licencia parental.
* Aportación equivalente al 401K, oportunidades educativas y de capacitación a través de programas de la empresa, además de asistencia para el pago de matrícula y apoyo con la deuda estudiantil.

Aviso: Los beneficios ofrecidos pueden variar según la ubicación, así como los convenios colectivos y las normativas locales/estatales

Puesto Sensible a la Seguridad
No

La empresa designa ciertos puestos como Sensibles a la Seguridad. Los puestos Sensibles a la Seguridad pueden requerir que usted apruebe exámenes adicionales de detección de drogas. Este es un puesto Sensible a la Seguridad:

Ofrecemos una compensación competitiva y beneficios y programas integrales. Somos un empleador que ofrece igualdad de oportunidades; todos los candidatos calificados recibirán consideración para empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, embarazo, edad, estado civil, discapacidad, condición de veterano protegido o cualquier otro estado legalmente protegido.