Software Engineer, Agent - Tech, Media & Telecom

Job Description

Design, build, deploy, and continuously improve reliable, production-grade AI agents for technology, media, and telecommunications customers. Work directly with customers to solve business challenges, and use those insights to shape Sierra’s agent-development platform and product.

Requirements: Candidates should have experience building and scaling end-to-end production systems, strong problem-solving skills in ambiguous environments, and the ability to work directly with customers. The role also values clear communication and a builder’s mindset; experience with production AI/LLM systems, agent tools, RAG, prompt engineering, React, TypeScript, or Go is an advantage.

Key Skills: Production Systems Engineering, AI Agent Development, Large Language Models, Agent Development Life Cycle, Technical Problem-Solving, Customer Engagement, Enterprise Solutions, System Design, System Scaling, Prompt Engineering, Retrieval-Augmented Generation, AI Evaluation Frameworks, React, TypeScript, Go, Technical Communication

Benefits: Flexible Paid Time Off, Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Benefits, Retirement Plan, Parental Leave, Fertility And Family-Building Benefits, Lunch And Onsite Snacks And Coffee, Discretionary Benefit Stipend, Equity Plans, Alphorn Lessons