Total Reward Benefits Lead

DB Healthcare, Inc.
US-TX-San Antonio
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  • Post Date: May 21, 2019
  • Start Date: 5/1/2019
  • Job Type: Contractor

Job Description

About DB Healthcare IT

DB Healthcare partners with information technology groups within various healthcare organizations and established consulting practices to provide them with qualified consulting staffing resources. More jobs available at

Title: Total Reward Benefits Lead - TX
Location: San Antonio TX 78249
Type: Contract
Duration: Contract – 12 Months
Start Date: ASAP
Positions: 1
Role Type:
· Local candidates only.
· W2 only; no visa holders or candidates through C2C vendors

Job Description - Summary:
This position reports to the Americas ASC Total Reward Benefits Lead and the purpose of this position is to plan, organize, coordinate and manage the service delivery of the Total Rewards ensuring a positive customer experience. The position will utilize discretion latitude in decision-making and being a subject matter expert in HR managed policies in Americas ASC Total Rewards.  This position supports the Customer Interaction Center (CIC) in developing and updating call scripts and by receiving and resolving tier 2 inquiries. The position provides expertise and is a point of contact cross functionally with the applicable Center of Excellence (CoE).


Top Required Skills:
· LOA experience (including LOA, workers comp and other local policies)
· Familiar with different state leaves
· Vendor management experience
· Previous call center experience
· Experience managing payroll for 3k employees
· Workday, SAP or any ERP system that manages LOA

· Previous experience and subject matter expertise in Total Rewards/sub-Total Rewards
· Minimum of 3 years’ experience in leave of absence administration preferred in a mid/large size Global organization
· Knowledge of leave of absence policy and practice across US and Puerto Rico; Canada and Latin America are nice to have
Preferred Skills:
· HR Generalist experience a plus
· Certified Employee Benefits Specialist (CEBS) or Certified Benefits Professional (CBP)
· Professional of Human Resources (PHR/SPHR) Certification
· Six Sigma or Lean Management Certification
· Proficient in Total Rewards end to end HR processes
· Serve as the subject matter expert for Total Rewards/sub-Total Rewards programs, policies and processes
· Identify and recommend methods to update, simplify and enhance processes, procedures and technologies.
· Provide staff with technical support and guidance on core ASC Total Rewards HR processes (respond to and resolve increasingly complex issues).
· Act in a consultative and project management role to CoE to define and implement program delivery.  Identify process and systems implications of, and solutions to, new or modified programs and policies.
· Primary interface to CoE and Non-HR functional departments to appropriately escalate inquiries/concerns.
· Monitor and conduct periodic reviews of CIC performance metrics and cases with CoEs to show ongoing trends.
· Lead or participate in continuous improvement initiatives to ensure services are effectively delivered.
· May develop and mentor staff, including undertaking performance reviews.
· Launch case management with ownership from intake to transition, escalation, or closure.
· Ensure on the job training occurs where appropriate.
· Gather and analyze appropriate metrics, data  and reports around compliance, performance, and data analytics (peer-level) to help initiate improvements.
· Provide input into appropriate metrics and reports around compliance, performance, and data analytics.
· Monitor case management and timely closure of tickets with Supervisors/Team Leads to ensure quality customer service.
· Serves as a subject matter expert regarding all associate Leave of Absence issues including but not limited to: Corporate sponsored Disability Policies, Federal FMLA, Military leave, STD/LTD, OSHA reporting, State Sponsored FLA, HIPPA, USERA, and other Leave of Absence related legislation and policies.
· Bachelor’s Degree with a professional HR/Business Administration qualification or Diploma

Contact Details

Name: Recruiters (
Ph: 781-273-3244 Press 2
FAX: 781-998-8417

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