Telecommunications Engineer Senior

Apex Systems
US-MI-Detroit Michigan
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  • Post Date: Jun 03, 2019
  • Start Date: 6/3/2019
  • Job Type: Contractor

Job Description

Position Summary: The Senior Systems Engineer in Voice & Collaboration will have the responsibility for designing, implementing and supporting the Cisco Enterprise Voice Infrastructure. The senior engineer will serve as a technical lead and interact with other telecom and IT team members as well as various internal customers and external vendors.

Essential Functions:

- Responsible for project implementation and technical support for the organizations Unified Communications related technologies which includes but not limited to Communications Manager, Unity Connections, Cisco Instant Messaging and Presence(Jabber), Informacast, Cisco Emergency Responder and Expressway C/E

- Design and ensure the availability, reliability, scalability, and manageability of the Collaboration and Voice environment

- Determines root cause of problems and incidents using advanced techniques

- Serves as highest tier escalation point for 24x7x365 support of all communications systems

- Determines, initiates and implements improvements in all areas of the Collaboration and Voice environment

- Manages and performs capacity management, tracking utilization and growth trends, and projecting expansion needs proactively

- Responds quickly and effectively to production issues and take responsibility for those issues through resolution

- Ability to operate within VMWare virtualization environment as an administrator and/or collaborate with Virtualization team on Cisco C/Series Servers

- Work with VoIP and traditional call flows and signaling protocols which include MGCP, SCCP, H.323, SIP/H.248, RTP/RTCP, T1, DTMF and FXS/FXO, TCP/IP, LAN Switching, Routing protocols, L2/L3, device configuration, VLAN, ACL, etc.

- In-depth expertise in VoIP protocols (SIP/H323, RTP, and related protocols) and their performance from outside the edge thru the core of the network

- Creates and provides system, call flow, and knowledge base documentation for all communications systems

- Determines appropriate monitoring of all systems and applications

- Plans and assists with the execution of upgrades and software implementations

- Ability to design and implement solutions based on complex business requirements

- Perform other duties as assigned

Job Requirements:

Education:

- Bachelor's degree in an appropriate area plus two years of relevant professional experience is required.

- Degree requirements may be substituted with an equivalent combination of education, training and experience.

- ITIL Certifications and/or training preferred

- Advanced Cisco Certification, or other related certification is highly preferred

Experience:

- A minimum of 6 years’ experience in telecommunications is preferred

- Solid experience with CUBE, Media Resources and SRST

- Solid experience with Unified Presence Deployments – Jabber

- Support experience in a Contact Center environment is preferred

- Experience working with outside vendors, carrier, and network services is required

Knowledge:

- Capable of communicating complex technical topics to a wide variety of audiences

- Demonstrate the ability to apply technology solutions to business problems

- Versed with various operating systems and application software is a requirement

- VoIP, SIP, CTI, and UC experience are a requirement

- Knowledge of commonly used concepts, practices, and procedures as they relate to call routing, and capacity planning

Skills:

- Demonstrated Networking skills are preferred

- Strong organizational and problem solving skills

- Self-driven, motivated, goal oriented and able to take full responsibility for actions

- Excellent troubleshooting and technical documentation skills

Abilities:

- Resourceful and able to work independently with initial guidance and direction

- Ability to leverage experience, demonstrate initiative and exercise good judgment in managing complex situations

- Able to work on multiple projects/priorities in a deadline-driven environment

- Able and willing to travel occasionally

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178




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