Ref ID: 04810-0010786871
Classification: Telecommunications Specialist
Compensation: $27.71 to $32.09 per hour
A well established company is seeking an Avaya Telecommunication Specialist to support their operations in Las Vegas. This position is a 3 month contract to hire opportunity. Responsibilities include: 1. Support of existing systems including Oracle SBCs, Avaya PBX, Communication Manager, Modular Messaging, CMS, AES, Media Gateways, Circuits, MUX?s, Voice Portal, Predictive Dialer and voice recording systems. 2. Installation, configuration, maintenance, and monitoring of telecom equipment and systems. 3. Performance and capacity monitoring and associated configuration changes to ensure quality of service. 4. User maintenance relating to System Access, ACD Agents, Voice Mail, and other related systems. 5. Perform routine maintenance such as patching, software and firmware updates and backups for all telecom systems. Includes: CM, MAS, MSS, CMS, AES, IVR and firmware updates for all circuit packs within the media gateways. Requirements: 1. 3+ years of experience supporting Avaya applications and hardware. 2. Experience working with multiple departments, understanding departmental needs/requirements, and implementing VoIP solutions to support requirements. 3. Dialer experience. 4. Call Center and IVR support/IVR voiceXML knowledge preferred. 5. Voice communication-engineering experience including TDM, VOIP, SIP, H3.23, QOS, Encryption, Trunk Signaling. 6. Experience evaluating and designing dial plans, coverage paths, DTC call paths, Automated Routing Service, COS, Vector logic etc. 7. xperience with integration of voice systems and peripherals including CTI, AES, TSAPI, IVR and PDS systems. For more information and consideration for this opportunity, please contact David Easter at [Click Here to Email Your Resumé].
Avaya, Call Center, Conference Call Coordination, PBX - PABX, Voice Communications, VOIP - Voice Over IP, Management, Project Management, Project Management Process Improvement
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