Ref ID: 03230-0010950829
Classification: Telecommunications Specialist
Robert Half Technology is currently seeking a Telecommunication Specialist for our client located in Asheville, NC. This is a contract to hire opportunity with a fast growing tech company! 1. Design and manage call routing scripts to multi-site, multi-vendor network 2. Manage and maintain toll-free number database for multiple clients. 3. Supports all telecommunications equipment, Interactive Voice Response (IVR) self-service and software applications used by existing and new users. 4. Programming, planning, upgrades and enhancements on telecommunications and IVR platform at multiple locations, including an in-depth knowledge of all visual design tools and all management systems. 5. Supports onsite, remote users and telecommunications equipment 24/7 (to include standard and custom software applications used by existing and new users). 6. Supports Contact Center technologies and telephony services for Administration, Business and Client Management for a variety of business and customer clients. Includes support of customized application for individual clients, in house operations and a variety of product lines. 7. Provides training to Contact Center Management and staff on features, applications, procedures and reporting. 8. Participates in meetings concerning existing platforms, improvements, new business initiatives, and implementations with Company executive management, cross-functional teams, clients and vendors. 9. Analyze and evaluate new business applications to make sound recommendations on leading-edge technology, upgrades, cost saving design, improvements and operational changes. 10. Works with vendors and service providers concerning technology improvements, service provisioning, troubleshooting, root cause analysis and routine maintenance. 11. Provides documentation, research and development.
TeleCommunication System, Telecom ***Qualified Candidates should apply now*** Email [Click Here to Email Your Resumé] for more details
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