Ref ID: 03720-0011049350
Classification: Telecommunications Specialist
Compensation: $19.79 to $22.91 hourly
• Cisco Call Manager
• Cisco Unity Connection
• Nortel Option 11/CS1000
• Nortel SL100/CS2100
• PBX support
• Wiring standards (punch downs)
• Telecommunications Specialist Buerger Phase 2 responsible for overseeing telecommunications and configuration of the Nortel and Cisco phones for the upcoming move
• High school degree required
• Minimum 5 years experience providing EUD support, Service Desk support or equivalent experience/knowledge
• Skills: auditing, coaching customer service, deployment
• Able to perform effectively with little direct supervision
• Customer service oriented team player with excellent communication, documentation, organizational, problem solving, written and verbal skills. Must have the ability to develop, test and document technical steps and procedures.
-Ability to utilize systems analysis techniques and procedures to determine proper hardware, software or system functional specifications
-Ability to understand, analyze and resolve problems, while on the phone or on-site with user.
-Must have working knowledge of many various pieces of equipment and software including printers, terminals, PCs, networking and telecommunication hardware, etc. Working knowledge and understanding of issues inherent to Microsoft software including, but not limited to security, deployment, imaging, auditing, licensing and compliance; deployment and upgrading; features and functionality.
-Ability to analyze and solve technical problems by investigating, developing and implementing potential solutions using troubleshooting skills
-Working knowledge of the TCP/IP protocol suite.
-Must have the ability to work in a high-pressure fast paced environment.
-Must have the ability to work day shift, nights and/or weekends when needed.
-Medical terminology helpful and previous medical EUD or Service Desk level 2 support background preferred.
-Ability to manage the demands of multiple constituencies, define priorities, set appropriate expectations as well as strong organizational qualities in all aspects of work including coaching and guiding Tier 1 EUD technicians, Service Desk Analysts and contractors.
-Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
-Must be familiar with standards and trends in the industry in relation to EUD technologies and related IT practices, policies and processes.
Configuring Cisco, Nortel, Cisco Wireless LAN Controllers (WLC), Telecom, TCP/IP
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