Telecommunications Analyst

Robert Half Technology
US-NM-Albuquerque
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  • Post Date: Sep 04, 2019
  • Start Date: 9/4/2019
  • Job Type: Seasonal/Temp

Job Description

Ref ID: 02800-0011150427

Classification: Telecommunications Specialist

Compensation: DOE

Robert Half Technology is seeking a Telecommunications Specialist to join the IT Telecommunications Department. Under the supervision of the IT Manager for Telephony Applications / Information Technology, the successful candidate will be responsible for the following:
Configure Cisco Unified Communications Manager platform;
Modify and create IP phone profiles;
Understanding of underlying network supporting the Enterprise phone system;
Configure Cisco Unity Connection voicemail system and Unified Call Center Express;
Modify and create Cisco Unity voicemail profiles;
Create and analyze user accounts;
Measure system usage and monitoring tools;
Document system processes and procedures;
Develop a run-book manual that can be handed off to new or replacement employees;
Create a training portfolio that can be delivered as either in person course material or as information that can be ported on the Enterprise Web site;
Report of overall system metrics on a weekly basis and describe any trends that may negatively impact system performance;
Assist in the research and evaluation of emerging telecommunication technologies;
Train end users on IP phones, voicemail and WebEx;
Experience working with Avaya- CS1000 IP telephony platform and Nortel Call pilot user account admin helpful;
Call pilot Application Builder and menu build-outs. Coordinate specifics with end-users.
Other duties as needed.

Skills

The successful Telecommunications Analyst will have:

BA/BS in Computer Science or related field preferred or equivalent work experience;
5 years of knowledge and hands on experience in the telecommunications field;
3+ years’ experience in Cisco VoIP environment using aforementioned Cisco products;

Ideal candidates will present the following profile:
Strong written and verbal skills;
Ability to trouble shoot IP telephony issues;
Work with Enterprise Help Desk;
Document actions to resolve end user issues;
Exercise diligence in responding to/resolving incoming trouble tickets and communicate when problems are resolved;
Communicate with end users in resolving simple and complex problems.

Interviews are currently being conducted, for immediate consideration please email your resume to [Click Here to Email Your Resumé] with Telecommunications Analyst in the subject line.

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The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

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Contact Details

Name: Recruiter



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