Telecommunications Analyst

Robert Half Technology
<< Go Back

  • Post Date: Sep 04, 2019
  • Start Date: 9/4/2019
  • Job Type: Seasonal/Temp

Job Description

Ref ID: 02800-0011150427

Classification: Telecommunications Specialist

Compensation: DOE

Robert Half Technology is seeking a Telecommunications Specialist to join the IT Telecommunications Department. Under the supervision of the IT Manager for Telephony Applications / Information Technology, the successful candidate will be responsible for the following:
Configure Cisco Unified Communications Manager platform;
Modify and create IP phone profiles;
Understanding of underlying network supporting the Enterprise phone system;
Configure Cisco Unity Connection voicemail system and Unified Call Center Express;
Modify and create Cisco Unity voicemail profiles;
Create and analyze user accounts;
Measure system usage and monitoring tools;
Document system processes and procedures;
Develop a run-book manual that can be handed off to new or replacement employees;
Create a training portfolio that can be delivered as either in person course material or as information that can be ported on the Enterprise Web site;
Report of overall system metrics on a weekly basis and describe any trends that may negatively impact system performance;
Assist in the research and evaluation of emerging telecommunication technologies;
Train end users on IP phones, voicemail and WebEx;
Experience working with Avaya- CS1000 IP telephony platform and Nortel Call pilot user account admin helpful;
Call pilot Application Builder and menu build-outs. Coordinate specifics with end-users.
Other duties as needed.


The successful Telecommunications Analyst will have:

BA/BS in Computer Science or related field preferred or equivalent work experience;
5 years of knowledge and hands on experience in the telecommunications field;
3+ years’ experience in Cisco VoIP environment using aforementioned Cisco products;

Ideal candidates will present the following profile:
Strong written and verbal skills;
Ability to trouble shoot IP telephony issues;
Work with Enterprise Help Desk;
Document actions to resolve end user issues;
Exercise diligence in responding to/resolving incoming trouble tickets and communicate when problems are resolved;
Communicate with end users in resolving simple and complex problems.

Interviews are currently being conducted, for immediate consideration please email your resume to [Click Here to Email Your Resumé] with Telecommunications Analyst in the subject line.

We invite you to follow us on Twitter @RHTAlbuquerque to hear about New Mexico job opportunities and Tech news!

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Contact Details

Name: Recruiter

Want More Jobs Like This?