Ref ID: 02800-0011150427
Classification: Telecommunications Specialist
Robert Half Technology is seeking a Telecommunications Specialist to join the IT Telecommunications Department. Under the supervision of the IT Manager for Telephony Applications / Information Technology, the successful candidate will be responsible for the following:
Configure Cisco Unified Communications Manager platform;
Modify and create IP phone profiles;
Understanding of underlying network supporting the Enterprise phone system;
Configure Cisco Unity Connection voicemail system and Unified Call Center Express;
Modify and create Cisco Unity voicemail profiles;
Create and analyze user accounts;
Measure system usage and monitoring tools;
Document system processes and procedures;
Develop a run-book manual that can be handed off to new or replacement employees;
Create a training portfolio that can be delivered as either in person course material or as information that can be ported on the Enterprise Web site;
Report of overall system metrics on a weekly basis and describe any trends that may negatively impact system performance;
Assist in the research and evaluation of emerging telecommunication technologies;
Train end users on IP phones, voicemail and WebEx;
Experience working with Avaya- CS1000 IP telephony platform and Nortel Call pilot user account admin helpful;
Call pilot Application Builder and menu build-outs. Coordinate specifics with end-users.
Other duties as needed.
The successful Telecommunications Analyst will have:
BA/BS in Computer Science or related field preferred or equivalent work experience;
5 years of knowledge and hands on experience in the telecommunications field;
3+ years’ experience in Cisco VoIP environment using aforementioned Cisco products;
Ideal candidates will present the following profile:
Strong written and verbal skills;
Ability to trouble shoot IP telephony issues;
Work with Enterprise Help Desk;
Document actions to resolve end user issues;
Exercise diligence in responding to/resolving incoming trouble tickets and communicate when problems are resolved;
Communicate with end users in resolving simple and complex problems.
Interviews are currently being conducted, for immediate consideration please email your resume to [Click Here to Email Your Resumé] with Telecommunications Analyst in the subject line.
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