Ref ID: 02760-0011326933
Classification: IT Manager
Our client is looking for a IT Manager to join their team to handle supervisory level escalations with carriers and other vendors as well as make sure that customers are receiving exceptional support and the networks is in pristine order. Within this role you will be required to prepare weekly, monthly, and quarterly metrics for the network operations center as well as monitor and manage employee’s performance against management objectives. The ideal candidate will have a strong understanding of telecommunications services and associated troubleshooting processes for security, SD-WAN, cyber security, VoIP services, internet protocols, CSR and service orders. A primary responsibility for this role will be to ensure that assigned tasks and responsibilities are completed per expectations as well as mentoring and on-job training of employees.
- Bachelor’s degree or equivalent education and/or experience - 5-7 years- hands on experience with Cisco routers, switches, and firewalls - 5-7 years- experience supporting IP services in a Service Provider environment. - 5-7 years- experience directing or supervising the activities of team - Advanced Excel Skills - Strong experience in process and process development including the development and measurement of KPI’s.
Technology doesn't change the world. People do.
As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.
Leader among IT staffing agencies
The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.
Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.