Senior Telecommunications Engineer
Responsible for the configuration, implementation, and maintenance of voice, data, and/or network communications systems. Monitors communications performance using diagnostic equipment, visual checking, and status indicator methods to locate problems. Interfaces with vendors on new technology and system updates.
GENERAL DUTIES & RESPONSIBILITIES:
Handles customer requests for telecommunications support including: moves, adds, changes, repairs and inquiries.
Troubleshoots major telecommunications issues.
Identifies and manages telecommunications projects.
Provides design and software support for voice mail, voice networks, and video systems.
Manages vendor activities and verifies expenses relating to day-to-day support requirements.
Participates on project teams for larger telecommunications project initiatives and periodically takes a lead project role.
Defines and updates departmental telecommunications documentation and databases.
Audits telecommunications expenses and may recommend expense reduction initiatives.
Provides customer liaison role for day-to-day support activities and/or critical telecommunications functions.
Proposes technical network and equipment system solutions for customer business requirements or cost reductions.
Writes business correspondence for recommendations, project support, and customer service purposes.
Conducts customer meetings and one-on-one presentations regarding applicable communications systems.
Performs other related duties as assigned.
Bachelor’s degree in Computer Science, Information Technology, or the equivalent combination of education, training, or work experience.
GENERAL KNOWLEDGE, SKILLS & ABILITIES:
Communicates ideas both verbally and in written form in a clear, concise, and professional manner
Requires good working knowledge of telecommunications industry as well as voice system design and engineering
Ability to understand and apply technical concepts
Ability to analyze and solve problems using learned techniques and tools
Basic understanding of infrastructure wiring/connectivity
Requires documentation and telecommunications software administration skills
Skill in troubleshooting/diagnostic tools and software installation and maintenance
Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
Flexibility, versatility, dependability