Senior Telecommunications Engineer

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US-FL-Jacksonville
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  • Post Date: Jul 31, 2019
  • Start Date: 7/31/2019
  • Job Type: Full-Time

Job Description

Senior Telecommunications Engineer

Responsible for the configuration, implementation, and maintenance of voice, data, and/or network communications systems. Monitors communications performance using diagnostic equipment, visual checking, and status indicator methods to locate problems. Interfaces with vendors on new technology and system updates.


GENERAL DUTIES & RESPONSIBILITIES:

  • Handles customer requests for telecommunications support including: moves, adds, changes, repairs and inquiries.

  • Troubleshoots major telecommunications issues.

  • Identifies and manages telecommunications projects.

  • Provides design and software support for voice mail, voice networks, and video systems.

  • Manages vendor activities and verifies expenses relating to day-to-day support requirements.

  • Participates on project teams for larger telecommunications project initiatives and periodically takes a lead project role.

  • Defines and updates departmental telecommunications documentation and databases.

  • Audits telecommunications expenses and may recommend expense reduction initiatives.

  • Provides customer liaison role for day-to-day support activities and/or critical telecommunications functions.

  • Proposes technical network and equipment system solutions for customer business requirements or cost reductions.

  • Writes business correspondence for recommendations, project support, and customer service purposes.

  • Conducts customer meetings and one-on-one presentations regarding applicable communications systems.

  • Performs other related duties as assigned.

 

EDUCATIONAL REQUIREMENTS:

Bachelor’s degree in Computer Science, Information Technology, or the equivalent combination of education, training, or work experience.

 

GENERAL KNOWLEDGE, SKILLS & ABILITIES:

  • Communicates ideas both verbally and in written form in a clear, concise, and professional manner

  • Requires good working knowledge of telecommunications industry as well as voice system design and engineering

  • Ability to understand and apply technical concepts

  • Ability to analyze and solve problems using learned techniques and tools

  • Basic understanding of infrastructure wiring/connectivity

  • Requires documentation and telecommunications software administration skills

  • Skill in troubleshooting/diagnostic tools and software installation and maintenance

  • Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally

  • Flexibility, versatility, dependability




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