Remote Deployment Specialist

DB Healthcare, Inc.
US-TX-San Antonio
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  • Post Date: Aug 23, 2019
  • Start Date: 8/1/2019
  • Job Type: Contractor

Job Description

About DB Healthcare IT



DB Healthcare partners with information technology groups within various healthcare organizations and established consulting practices to provide them with qualified consulting staffing resources. More jobs available at http://www.dbhealthcare.com.

Title: Remote Deployment Specialist - TX
Location: San Antonio, TX
Type: Contract
Duration: Contract – 4-5 Months (can be extended)
Start Date: ASAP
Positions: 3
Role Type:
  • Local candidates only.
  • W2 only

Job Description - Summary:
This position is responsible for deploying software upgrades, patches, and fixes remotely using the client’s Remote Services Support (RSS) software solution on customer medical devices. The position will be accountable to work cross functionally in a team environment across multiple geographies and time zones.

Skills

Top Required Skills:
  • 1-2 years’ experience in technical support or 2 years’ experience in customer service, preferably in a call center environment.
  • In-depth knowledge of general computer terms and navigation skills.
  • SQL experience

Responsibilities:
  • Builds effective working relationships across functions and locations
  • Maintains a strong focus on delivering high quality work; holds self to high quality standards
  • Demonstrates adaptability for working in diverse environments; manage multiple tasks at a time and able to prioritize; work independently
  • Demonstrates awareness of one's own emotions and impact on others and works to adjust accordingly and maintain composure; self-awareness
  • Follows procedures and processes in an FDA regulated environment
  • May assist in developing processes and procedures to support functional department strategies
  • Recognizes unnecessary workflow steps and identifies synergies among processes to improve productivity; eliminates non-value added tasks; self-starter who is curious
  • Communicates effectively with customers; builds rapport and listens to needs and takes action to meet customer needs
  • Maintains reporting tools and metric tracking systems by continually updating data; detail and thorough follow-up
  • Seeks out initiatives and projects that will broaden experiences / skill set and support critical organization capabilities
  • Develops and updates process documentation
  • May assist to train peers
  • Able to be flexible in adjusting working shifts
  • Deploy packages via remote connection
Education:
  • High School completion plus 2 years of college in computer related field or equivalent job experience.

Contact Details

Name: Recruiters (Recruiters@dbhealthcare.com)
Ph: 781-273-3244 Press 2
FAX: 781-998-8417



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