Voice Engineer

Baker Distributing Company
US-FL-Jacksonville
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  • Post Date: Nov 16, 2018
  • Job Reference:
  • Start Date: 11/16/2018
  • Job Type: Full-Time

Job Description

Voice Engineer

 

Job Summary

The Voice Engineer will administer and advance voice communication and conferencing systems for Baker Distributing. This position will work with business teams, infrastructure teams and network engineering to evaluate, design, implement and operationally support a national telecommunication strategy.

Responsibilities and Duties

  • Manage and administer telecommunications infrastructure and its associated software, including PBXs, VoIP, call management systems, voice mail, video conferencing, and other telephony or network applications.

  • Monitor voice systems performance and perform capacity planning and traffic analysis to maintain quality of service.

  • Map current capabilities and assist in planning road-maps to leverage emerging trends in VoIP, cloud, managed services and mobility solutions.

  • Develop, implement, and maintain policies, procedures, and training plans for telecommunication systems administration and appropriate use.

  • Plan for and schedule preventive maintenance and upgrades for voice systems equipment and software.

  • Design and oversee telecommunications projects to improve or expand the current infrastructure.

  • Monitor and identify capacity and performance issues for telecommunications traffic to ensure continued, un interrupted operation of telecommunications systems.

  • Conduct testing and develop disaster recovery plans to detect faults, minimize malfunctions, and backup systems.

  • Support and work with telephony protocols, including TOM, Tl ISDN, VoIP, H323, TCP/IP, SIP, G7 11, G729 and QoS.

  • Develop, streamline, and optimize complex routing strategies and explain them in simple business terms.

  • Generate, analyze and develop action plans from telecommunications usage and inventory reports.

  • Research emerging products, services, protocols, and standards in support of telecommunications equipment procurement and development efforts.

  • Collaborate with other technical staff to ensure the safe and proper installation of cabling, wiring, and other electrical hardware.

     

    Qualifications and Skills

  • High School or GED required. Degree preferred

  • Minimum of three (3) years ' of experience in managing telecommunications systems is required.

  • Minimum of three (3) years' of experience designing, configuring and implementing TOM, SIP and VoIP based voice solutions.

  • Shortel experience preferred

  • Experience with administering, configuring, deploying Session Border Controllers, media gateways, soft-switches and/or VoIP Solutions.

  • Experience with implementation, and support of complex integrations with third-party communication systems including but not limited to contact center software, Microsoft Lync/Skype for business, Aver Video Conferencing and additional hosted VoIP solutions.

  • Experience working with VoIP architectures and VoIP technologies, particularly Session Initiation Protocol (SIP), Real-Time Transport Protocol (RTP) including G.7ll and G.729 codecs, Digital Tone Multi Frequency (DTMF), 11323 protocol families

  • Solid understanding of TCP/IP and other LAN/WAN protocols.

  • Solid understanding of Cloud based voice solutions.

  • Strong knowledge of fundamental IP routing and switching protocols (OSPF, STP. VTP) and technologies (VP, NAT, QoS).

    Job Type: Full-time

Skills

Voice Engineer

 

Job Summary

The Voice Engineer will administer and advance voice communication and conferencing systems for Baker Distributing. This position will work with business teams, infrastructure teams and network engineering to evaluate, design, implement and operationally support a national telecommunication strategy.

Responsibilities and Duties

  • Manage and administer telecommunications infrastructure and its associated software, including PBXs, VoIP, call management systems, voice mail, video conferencing, and other telephony or network applications.

  • Monitor voice systems performance and perform capacity planning and traffic analysis to maintain quality of service.

  • Map current capabilities and assist in planning road-maps to leverage emerging trends in VoIP, cloud, managed services and mobility solutions.

  • Develop, implement, and maintain policies, procedures, and training plans for telecommunication systems administration and appropriate use.

  • Plan for and schedule preventive maintenance and upgrades for voice systems equipment and software.

  • Design and oversee telecommunications projects to improve or expand the current infrastructure.

  • Monitor and identify capacity and performance issues for telecommunications traffic to ensure continued, un interrupted operation of telecommunications systems.

  • Conduct testing and develop disaster recovery plans to detect faults, minimize malfunctions, and backup systems.

  • Support and work with telephony protocols, including TOM, Tl ISDN, VoIP, H323, TCP/IP, SIP, G7 11, G729 and QoS.

  • Develop, streamline, and optimize complex routing strategies and explain them in simple business terms.

  • Generate, analyze and develop action plans from telecommunications usage and inventory reports.

  • Research emerging products, services, protocols, and standards in support of telecommunications equipment procurement and development efforts.

  • Collaborate with other technical staff to ensure the safe and proper installation of cabling, wiring, and other electrical hardware.

     

    Qualifications and Skills

  • High School or GED required. Degree preferred

  • Minimum of three (3) years ' of experience in managing telecommunications systems is required.

  • Minimum of three (3) years' of experience designing, configuring and implementing TOM, SIP and VoIP based voice solutions.

  • Shortel experience preferred

  • Experience with administering, configuring, deploying Session Border Controllers, media gateways, soft-switches and/or VoIP Solutions.

  • Experience with implementation, and support of complex integrations with third-party communication systems including but not limited to contact center software, Microsoft Lync/Skype for business, Aver Video Conferencing and additional hosted VoIP solutions.

  • Experience working with VoIP architectures and VoIP technologies, particularly Session Initiation Protocol (SIP), Real-Time Transport Protocol (RTP) including G.7ll and G.729 codecs, Digital Tone Multi Frequency (DTMF), 11323 protocol families

  • Solid understanding of TCP/IP and other LAN/WAN protocols.

  • Solid understanding of Cloud based voice solutions.

  • Strong knowledge of fundamental IP routing and switching protocols (OSPF, STP. VTP) and technologies (VP, NAT, QoS).

    Job Type: Full-time




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